Returns policy for online orders
Special order and custom sewn items are a final sale. In stock items may be exchanged within 5 days of receipt. Your confirmation email will indicate whether your item is an in stock or special order item.
RUSH DELIVERIES: Expedited deliveries can be arranged. Please inquire with one of our customer service representatives.
We inspect all of our products before it is shipped out to you. If upon delivery, there is an error in colour, size, or style or a defect slid by our inspection, an exchange is permitted provided we can meet your wear date.
HOW TO RETURN AN ITEM: If for any reason you are not completely satisfied with your in stock purchase you may return your merchandise for STORE CREDIT LESS SHIPPING FEES, TAXES AND APPROPRIATE RESTOCKING FEES. Store credit may be used for any future purchases on our website or in-store for merchandise of any kind but store credit cannot be used towards shipping costs. We sell seasonal, time sensitive items so you must contact us within 5 days of receiving your order for a return authorization number. Merchandise must be postmarked within 5 days of receiving a return authorization number from us. Merchandise returned without authorization or returned late will be refused. All original tags must be in place to receive credit for the return. All merchandise is carefully inspected before being accepted by our return department. Any items returned to us without original tags in place, that appear to have been worn, or are not sent back in the condition it was sent will not receive credit in any form. Customer is responsible for return shipping fees via their carrier of choice. Please retain a tracking number from your carrier.
HOW TO EXCHANGE AN ITEM: If you need to exchange an item for any reason you must return the original item to us per our return policy above. Once the returned item is received it will be inspected and you will be issued the appropriate store credit in accordance with our return policy. Once you receive your store credit code you will then be able to place another order. If you are concerned about your event date being too close for an exchanged item, please contact our customer service department for assistance in expediting your return.
NON-RETURNABLE / NON-REFUNDABLE ITEMS: Sale items, Final Sale/No Return items,
special order and custom sewn items cannot be returned, exchanged or cancelled.
PLEASE NOTE: Any returns or exchanges postmarked after 5 days of your receipt date and/or missing a return authorization number will be returned to you at your shipping expense. The goods must be returned in original condition. We inspect all merchandise leaving the warehouse to ensure our merchandise is sent free of defects. All returns are inspected upon receipt. Items must not have been worn, washed, altered and must have all originals tags attached and in original packaging. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item being returned to you. If you do not accept the item being returned to you, you will not receive credit of any kind.
RESTOCKING FEES: There is a 10% restocking fee per item for all returns and/or exchanges.
STORE CREDIT: On line credit is valid for one year after issue date.
*Please note, we are restricted by Jovani from shipping any of their products to the following countries: Australia, Bahrain, Brazil, France, Germany, Ireland, Israel, Kazakhstan, Kuwait, Libya, Mexico, Moldova, Netherlands, Qatar, Russia, Saudi Arabia, Sweden, Switzerland, U.K., Ukraine.